Thousands of customers reported they were unable to access mobile and online banking with HSBC for more than 24 hours.

HSBC has apologised,

Users said they had been unable to pay bills and many were unable to make discounted Black Friday purchases. The breakdown has been since Friday morning.

"Trival answer from HSBC when they apologised for "the inconvenience".

One customer told the BBC the outage left him unable to pay his rent. Not exactly trivial.

The bank told the BBC "an internal system issue" had caused the disruption. "It is impacting HSBC UK customers only - there is no impact to First Direct or M&S Bank customers," they said, referring to other divisions of HSBC UK. Not much consolation ist it?

Supposedly the problems started shortly after 8.00GMT on Friday, with the bank saying they were "investigating this as a matter of urgency". Around 9:00GMT on Saturday, HSBC posted on X saying the glitch had been resolved and online and mobile banking services were back up and running but that "some services maybe slower as customers log in".

Speaking to more experienced IT experts many state that such issues seem to be a growing Gen-Z problem with systems now being run by people more interested in presentation than solid business know-how.

Thousands of customers reported they were unable to access mobile and online banking with HSBC for more than 24 hours. HSBC has apologised, Users said they had been unable to pay bills and many were unable to make discounted Black Friday purchases. The breakdown has been since Friday morning. "Trival answer from HSBC when they apologised for "the inconvenience". One customer told the BBC the outage left him unable to pay his rent. Not exactly trivial. The bank told the BBC "an internal system issue" had caused the disruption. "It is impacting HSBC UK customers only - there is no impact to First Direct or M&S Bank customers," they said, referring to other divisions of HSBC UK. Not much consolation ist it? Supposedly the problems started shortly after 8.00GMT on Friday, with the bank saying they were "investigating this as a matter of urgency". Around 9:00GMT on Saturday, HSBC posted on X saying the glitch had been resolved and online and mobile banking services were back up and running but that "some services maybe slower as customers log in". Speaking to more experienced IT experts many state that such issues seem to be a growing Gen-Z problem with systems now being run by people more interested in presentation than solid business know-how. Four years ago we informed HSBC that their data entry systems were incapable of accepting email addresses which contain a hyphen. - This is still not fixed. Lack of quality and quality control

-pw-